Refund policy

Your Satisfaction Is Important to Us

At Premier DTF Transfers, every order is printed specifically for each customer using the artwork and specifications provided at checkout. Because our products are custom-made, we ask that you review your order carefully before submitting it.

Please read our Return & Refund Policy below.

Custom Products

All Custom DTF Transfers, DTF Gang Sheets, Ready-to-Press Transfers, and Custom Apparel Printing are made to order.

Because these products are personalized, we do not accept returns or exchanges for:

  • Incorrect sizes selected by the customer
  • Uploaded artwork errors
  • Spelling or design mistakes
  • Color choices provided by the customer
  • Orders no longer needed after production has started
  • Change-of-mind purchases

Please double-check your artwork, sizing, and order details before completing your purchase.

Damaged or Incorrect Orders

We take pride in producing high-quality DTF transfers, but if your order arrives damaged, defective, or you receive the wrong item, we're here to help.

Please contact us within 5 business days of receiving your order.

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product
  • Photos of the packaging (if damaged during shipping)

After reviewing your claim, we will determine the appropriate solution, which may include a replacement, store credit, or refund, depending on the situation.

Artwork Responsibility

Customers are responsible for ensuring that all uploaded artwork is:

  • High Resolution
  • Correct Size
  • Print Ready
  • Free of Spelling Errors
  • Uploaded with a Transparent Background (when required)

Files are printed as submitted. Premier DTF Transfers is not responsible for print quality issues caused by low-resolution artwork, incorrect file preparation, or customer-supplied design errors.

Please review our File Preparation & Artwork Guidelines before placing your order.

Color Variations

We work hard to produce vibrant, accurate, and consistent colors.

However, slight color variations may occur due to:

  • Computer monitor settings
  • Mobile device screens
  • Artwork color profiles
  • Fabric type
  • Printing process

These minor variations are considered normal and are not eligible for a refund or return.

Shipping Issues

If your order is lost or damaged during shipping, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and help determine the best resolution.

Shipping delays caused by the carrier, weather, holidays, or other circumstances beyond our control are not eligible for refunds.

Order Cancellations

Orders may be canceled only before production begins.

Once printing has started, custom orders cannot be canceled because they are made specifically for you.

If you need to request a cancellation, please contact us immediately after placing your order.

Refund Eligibility

Refunds may be approved if:

  • We printed the wrong product.
  • Your order arrived with a verified manufacturing defect.
  • We are unable to fulfill your order.
  • A duplicate payment was processed.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Need Assistance?

If you have any questions about your order or believe there is an issue with your purchase, our team is here to help.

Email: Premier.dtf@hotmail.com

Midland: (432) 894-2625

Lubbock: (806) 445-3505

We are committed to providing friendly customer service, premium-quality DTF transfers, and a smooth shopping experience.

Our Commitment to You

At Premier DTF Transfers, we stand behind the quality of our work and strive to deliver premium-quality Custom DTF Transfers, fast turnaround, accurate printing, and exceptional customer support.

Thank you for choosing Premier DTF Transfers. We appreciate your trust and look forward to serving you.